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Support
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Common problem
Q:What are the main characteristics and application scope of plasticizer DMP (dimethyl phthalate)?
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A: Plasticizer DMP (dimethyl phthalate) has the following main features: high purity, industrial grade, chemical grade and analytical grade are available to meet the requirements of different industries and laboratory standards; good solubility, miscible with a variety of organic solvents, and has strong solubility in various resins; compatibility, compatible with various cellulose resins, natural synthetic rubbers, and vinyl resins; excellent physical properties, good film-forming properties, adhesion and waterproof properties, as well as high light stability and thermal stability; no effect on rubber vulcanization, can be used as a rubber plasticizer to improve the cold resistance of the finished product. It has a wide range of applications, including cellulose resin plasticizers, suitable for the production of cellulose acetate films, varnishes and other products; transparent packaging materials, used in the production of transparent paper, molding powder, etc.; rubber industry, as a plasticizer, used in the production of synthetic rubbers such as nitrile rubber; chemical solvents, used as solvents for DDT, polyvinyl fluoride coatings, and methyl ethyl ketone peroxide; mosquito repellent products, can be used to make mosquito repellent oils, etc.
Q:What are the main advantages of vulcanization accelerator DCBS (DZ) in radial tire production?
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A: Vulcanization accelerator DCBS (DZ) has excellent anti-scorch performance and delayed curing performance in radial tire production, ensuring operational safety and production efficiency, while improving the comprehensive performance of the tire and enhancing its durability and stability.
Q:In what aspects does GO's high-efficiency fracturing additive PAM improve oilfield operation efficiency?
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A: GO's high-efficiency fracturing additive PAM mainly improves oilfield operation efficiency in the following aspects: First, through its high molecular weight between 6-30 million, it can achieve strong fracturing performance and optimize drilling fluid performance. Secondly, the product provides different degrees of hydrolysis (0-35%) to adapt to different oilfield operating conditions, providing greater flexibility. Furthermore, GO's high-efficiency fracturing additive PAM has a faster solution time (less than 1 hour), which greatly improves the efficiency of on-site operations. Finally, its high solids content (over 88%) ensures high efficiency and stability during use. All these features work together to significantly contribute to improving oilfield operation efficiency and reducing maintenance costs.
Q:Can you provide free samples?
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A: Yes, we are more than happy to provide you with free samples so that you can test and check the quality of our products for yourself. Our free samples can help you better understand our product features, performance, and suitability for your needs.
Q:What products does your company mainly deal in?
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A: Our company's main product is polyacrylamide, which is used as a flocculant, thickener, drag reducer, and binder in industrial wastewater treatment, urban sewage, oil fields, metallurgy, coal, sand washing and other industries, and is used in These fields enjoy high status. In addition, the company also involves more than 50 varieties of inorganic chemical products, organic products, rubber additives, plastic additives, feed additives, water treatment additives and construction additives.
Q:Do you have your own factory?
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A: Yes, we have our own factory and online sales channels, mainly focusing on export business. Our factory is equipped with advanced production lines and strict quality control systems to ensure that we can produce high-quality products that meet international standards. Through our online sales channels, we directly connect with customers around the world, provide a convenient shopping experience, and respond quickly to market needs. Our export team focuses on processing international orders, ensuring smooth logistics processes and compliant export documents to meet the import needs of different countries and regions.
Q:What documents do you provide?
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A: Usually we provide Commercial Invoice, Packing List, Bill of Loading, COA, MSDS and Certificate of Origin. If you need additional documents, please let us know.
Q:What is your minimum order quantity?
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A: Normally it is 0.5 metric tons, but if it is a trial order, a smaller quantity can be accepted. Discounts can be given for large orders.
Company Terms and Policies: 1. Quality of Products and Compliance We adhere strictly to the ISO9001:2000 international quality management protocol along with relevant global standards, while continuously refining our product quality control mechanisms. For all chemicals and chemical products, we are committed to enforcing national and international regulations on environmental protection and safety, ensuring compliance and excellence in every product. 2. Data Security and Intellectual Property Safeguarding The company prioritizes the security and confidentiality of customer information, complying with data protection laws and refraining from disclosing customer data. We also respect and safeguard the intellectual property rights related to our technologies and products, particularly for patented items like diacid 1550, maintaining the collective interests of both the company and our clients in accordance with legal regulations. 3. Transparency in Trade and Ethical Standards When engaging in international commerce, we pledge to uphold the transparency and fairness of all business dealings and oppose any forms of commercial bribery. We adhere to elevated ethical standards and principles of honesty, fostering customer trust through integrity. 4. Customer Service and Satisfaction Our commitment to customer satisfaction forms the core of our service ethos. We strive to provide professional and individualized service assistance, promptly and efficiently addressing any inquiries and issues raised by customers, thereby promoting ongoing enhancement of service quality. 5. Oversight and Continuous Enhancement The company has developed a robust oversight system to ensure effective execution of various policies. We encourage input from employees, customers, and partners to identify issues quickly and implement improvement measures, thereby contributing to the sustainable advancement of the enterprise. The company is dedicated to adhering to the aforementioned terms and policies, viewing them as a crucial foundation to foster its development and cultivate a premium business environment. We look forward to collaborating with our global partners to create a promising future and warmly invite individuals from all sectors to visit for guidance and to discuss cooperation initiatives.
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Terms and Conditions
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Technical Support
Henan GO Biotechnology Co., Ltd. has always followed the concept of technological innovation-driven development and provided excellent technical support services to ensure that every customer need is met and resolved. Our technical support services include a 24amp online support system, where you can contact our expert team for real-time help and guidance in a few simple steps, no matter where you are, day or night.
We appreciate your choice of high-quality chemical products from Henan GO Biotechnology Co., Ltd. Our company is dedicated to delivering exceptional after-sales service, ensuring your satisfaction and trust. Our after-sales process is designed to be clear, efficient, professional, and considerate, enabling you to have a seamless product experience. 1. Consulting support: Should you face any product-related issues, our customer service team is available for you to reach out through our official website, phone, or email. We prioritize quick responses, offering professional solutions and comprehensive technical support. 2. Return and exchange policy: Should there be non-human quality issues with the product, we offer unconditional returns within 7 days of receipt. Simply provide valid proof, and we will expedite the process for you. 3. Maintenance and repair: If your product encounters any issues during its shelf life, we will provide complimentary repair services. Beyond the warranty period, we also offer premium repair services for a fee.
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After-sales service
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Maintenance service
Dear esteemed client, we sincerely thank you for your interest in Henan GO Biotechnology Co., Ltd.! As a leading supplier of chemical products, we are dedicated not only to providing high-quality chemical raw materials but also to ensuring a responsible management of each product's lifecycle. This commitment includes delivering maintenance services that are different and superior within the industry, designed to be efficient and convenient.
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Common problem
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